• I frequently have image distortions for particular participant(s) (disturbing fragments).
• My local preview image jerks when it is displayed.
• I can see a video window, but it doesn’t display any content even though I have connected the camera, installed the drivers, and adjusted the settings in BRAVIS.
• Why can't I see the video of new participants?

topI frequently have image distortions for particular participant(s) (disturbing fragments).

This can be caused by a poor connection or incorrect network settings for the participant in question. Please inform the participant that he or she should minimize his or her upload until the quality improves. You can adjust the settings in BRAVIS under Settings --> Options --> Network.

Make a support request about this topic

topMy local preview image jerks when it is displayed.

Check whether you can deactivate additional functions such as residual light amplification or face tracking via the camera settings. These frequently cause too great a load for the computer’s processor. It’s better to light your environment properly. Install only the necessary camera drivers. Many manufacturers include a lot of unnecessary software with the camera, which places an unnecessary load on the computer.

Make a support request about this topic

topI can see a video window, but it doesn’t display any content even though I have connected the camera, installed the drivers, and adjusted the settings in BRAVIS.

If your computer is very busy at the moment (for example, with a Windows update), it could be that there are not enough resources available for the video display. You can detect that your computer is very busy if there is a lot of activity on your hard disk, for example. Please wait a little while until the update is complete and then start BRAVIS again.

Make a support request about this topic

topWhy can't I see the video of new participants?

As long as the sharing is running and you have activated the "Hide video window during participation" option, the video windows of new participants will also not be displayed. After sharing is over, the video images will be displayed again automatically.

Make a support request about this topic